Standardization in ISO, ITIL, CMMI, BPM, Lean & Six Sigma

Introduction

This course provides an in-depth understanding of the standardisation and accreditation processes involved in Six Sigma, ISO (International Organization for Standardization), ITIL (Information Technology Infrastructure Library), Lean, CMMI (Capability Maturity Model Integration) and BPM (Business Process Management). The course covers the theoretical and practical aspects of the different standards and certification processes, and how they can be used to improve business performance.

Key Highlights:

  • Understand the various standardisation and accreditation processes involved in Six Sigma, ISO, ITIL, Lean, CMMI and BPM.
  • Learn how to apply these standards to improve business performance and increase productivity.
  • Gain an in-depth understanding of the theoretical and practical aspects of the different standards and certification processes.
  • Learn how to develop and implement standards and processes to maintain consistency and quality in your organisation.

What you will learn:

  • Understand the different standardisation and accreditation processes.
    Learn about the certification and accreditation processes involved in different standards, including Six Sigma, ISO, ITIL, Lean, CMMI and BPM.
  • Apply standards to improve business performance.
    Understand how to apply the standards and certification processes to improve business performance and increase productivity.
  • Gain an in-depth understanding of theoretical and practical aspects.
    Get in-depth knowledge of the theoretical and practical aspects of the different standards and certification processes involved in Six Sigma, ISO, ITIL, Lean, CMMI and BPM.
  • Develop and implement standards and processes.
    Learn how to develop and implement standards and processes to maintain consistency and quality in your organisation.

Key Features

· Engaging step by step video lectures and description

· Complete process description and implementation guide

· Complete Process manual and guidebook

· More than 3000 pages downloadable documents

· 50 plus implementation forms and templates

· On demand course materials and guidance

 

Six Sigma

Description:

Six Sigma Quality Assurance is a methodology that aims to improve business processes by reducing defects and variability. This course will take you from the basics of Six Sigma to advanced tools and techniques for achieving quality assurance. With this course, you’ll become proficient in implementing Six Sigma projects and deliver better results for your organization.

Key Highlights:

· Understand the Six Sigma methodology

· Learn to identify and reduce defects in business processes

· Master advanced tools and techniques for quality assurance

What you will learn:

Learn the fundamentals
Understand the basics of Six Sigma, including its history, methodology, and key concepts.

Implement Six Sigma projects
Learn to apply Six Sigma tools and techniques to identify and eliminate defects in business processes.

Master advanced techniques
Acquire advanced skills in statistical process control, design of experiments, and other Six Sigma tools for quality assurance.

Become a Six Sigma expert
With this course, you’ll gain the knowledge and skills to become a Six Sigma expert and lead quality assurance projects in your organization.

Six Sigma

· TQM Versus Six Sigma

· Key Success Factors for Six Sigma

· Six-Sigma Metrics – Measuring Defect Rate

· Estimating Process Capability Index from A Sample – Cpk Index

· GE’s Six-Sigma Problem Solving Approach

· DMAIC

· Tools for Six-Sigma and Quality Improvement

 

ISO 9001 Quality Management Process

Description:

The ISO 9001 Quality Management Process course is designed to help individuals understand the principles and requirements of the ISO 9001 standard and how to implement a quality management system in their organization. The course covers the key concepts of quality management, the requirements of the ISO 9001 standard, and the steps involved in implementing a quality management system. Participants will learn how to develop a quality policy, establish processes to ensure customer satisfaction, and continually improve the quality management system.

Key Highlights:

· Understand the principles and requirements of the ISO 9001 standard

· Learn how to implement a quality management system in your organization

· Develop a quality policy and establish processes to ensure customer satisfaction

· Continually improve the quality management system

· Gain a competitive advantage in the marketplace

What you will learn:

Understand the principles and requirements of the ISO 9001 standard
Participants will learn about the key concepts of quality management, the requirements of the ISO 9001 standard, and how to apply these principles in their organization.

Develop a quality policy and establish processes to ensure customer satisfaction
Participants will learn how to develop a quality policy, establish processes to identify and meet customer requirements, and measure customer satisfaction.

Continually improve the quality management system
Participants will learn how to establish processes for continual improvement, measure and analyze the effectiveness of the quality management system, and identify opportunities for improvement.

ISO 9001

· ISO9001

· Evolution & History

· Importance

· Statistics

· Implementation In IT

· Relation to CMM

 

ITIL Service Management

Description:

ITIL Service Management is a comprehensive course that provides individuals with advanced strategic guidance on service design, service transition, service operation, and service improvement. It also lays emphasis on the importance of IT service management and how to design and implement an effective IT service management plan.

Key Highlights:

· In-depth coverage of IT service management concepts and principles

· Detailed guidance on service design, transition, operation, and improvement

· Practical insights into how to design and implement an effective IT service management plan

What you will learn:

Learn to design a service management strategy
Discover how to design and implement an effective IT service management strategy to enhance the quality of IT services and support business outcomes.

Service design, transition, and operation
Explore the key concepts of ITIL service design, transition, and operation to enhance IT service management capabilities.

IT service management best practices
Learn about IT service management best practices and guidelines to design and implement best-in-class IT service management solutions.

Service management techniques and tools
Gain insights into the various service management techniques, tools, and their importance in IT service management operations.

ITIL Service Management

· Service Support

· Incident Management

· Service Desk Function

· Problem Management

· Change Management

· Configuration Management

· Release Management

· Successful ITIL Service Desk

 

 

Lean Manufacturing Process

Description:

Lean manufacturing is a systematic approach that aims to minimize waste and maximize value in the manufacturing process. This course teaches the fundamental principles of lean manufacturing and how to implement them to improve efficiency and productivity in manufacturing processes.

Key Highlights:

· Introduction to lean manufacturing principles

· Identification and elimination of waste

· Improving flow and reducing cycle time

· Implementation of lean manufacturing tools and techniques

What you will learn:

Learn fundamental principles of lean manufacturing
Understand the core concepts of lean manufacturing and their importance in enhancing efficiency and productivity.

Identify and eliminate waste in manufacturing processes
Identify and eliminate different forms of waste in manufacturing processes, including overproduction, defects, waiting time, and unnecessary motion.

Improve flow and reduce cycle time
Learn methods to optimize flow between manufacturing steps and reduce cycle time to improve product turnaround time and customer satisfaction.

Implement lean manufacturing tools and techniques
Discover tools and techniques used in lean manufacturing, including value stream mapping, 5S workplace organization, Kanban, and continuous improvement to enhance operational effectiveness and efficiency.

Lean Manufacturing

· Lean Manufacturing

· 5S & Visual Controls

· Kaizen

· Value Streams

· Pull Manufacturing

· Mistake Proofing

· Quick Changeover

· Six Sigma

· Lean Accounting

· Theory of Constraints

· Human Factors

 

CMMI Process Maturity

Description:

CMMI (Capability Maturity Model Integration) is a process improvement framework that helps organizations to improve their processes and achieve predictable outcomes. This course is designed to provide an in-depth understanding of the CMMI process maturity model, its five levels, and the benefits of achieving higher levels of maturity. Students will learn how to assess their organization’s level of maturity, identify process gaps, and plan and implement improvements to achieve higher levels of maturity.

Key Highlights:

  • Learn the CMMI process maturity model and its five levels
  • Understand the benefits of achieving higher levels of maturity
  • Assess your organization’s level of maturity and identify process gaps
  • Plan and implement improvements to achieve higher levels of maturity

What you will learn:

  • Understand the CMMI Process Maturity Model
    Learn about the different levels of process maturity and how they relate to the CMMI framework.
  • Assess Your Organization’s Level of Maturity
    Learn how to conduct a maturity assessment and identify process gaps in your organization.
  • Plan and Implement Improvements
    Learn how to plan and implement process improvements to achieve higher levels of maturity and increase the efficiency of your organization.
  • CMMI Process
    • CMMI Models within the Framework
    • CMMI Staged Representation – 5 Maturity Levels
    • Behaviors at the Five Levels
    • CMMI Components
    • CMMI Process Areas
    • CMMI Terminology & Structure

 

BPM Business Process Maturity

Description:

This course is designed for individuals and organizations who want to understand how to manage their business processes effectively and efficiently. It covers the basics of business process management, as well as advanced topics such as process governance and continuous improvement.

Key Highlights:

  • Understand the basics of business process management
  • Learn how to align business processes with business strategy
  • Explore techniques for measuring and optimizing process performance

What you will learn:

  • Learn the basics of business process management
    Understand what BPM is and why it matters for modern businesses
  • Align business processes with business strategy
    Explore how to align business processes with your organization’s strategies and objectives
  • Measure and optimize process performance
    Learn how to monitor, measure, and optimize your business processes to improve efficiency and effectiveness.
  • Business Process Management or BPM
    • Definitions
    • Core concepts and their descriptions
    • Components
    • Lifecycle
    • Examples
    • Advanced concepts

 

Downloads: Manual and Guidebook

1. BPM Guidebook

2. DMM-At-a-Glance

3. ISO_9001_2015_QMS

4. ISO_9001_2015GUIDANCE_DOCUMENT_

5. ITILV3_Intro_Overview

6. The Itil Foundation Exam Study Guide 3rd Edition

7. Lean Manufacturing Techniques

8. Lean_Manufacturing

9. LEA—One-Piece-Flow

10. The-Official-Kanban-Guide_A4

11. Six-Sigma-A-Complete-Step-by-Step-Guide

 

Forms and Templates

CMMI

1. CMMI-process-areas

2. CMMI-checklist

ISO

1. Auditor Assessment

2. Context & Strategy Plan

3. Dashboard graphics catalogue v2_0

4. Interested Party Analysis

5. ISO 9001-2015 Gap Analysis Checklist

6. ISO 9001-2015 Management Review Template

7. ISO 9001-2015 v 2008 Correlation Matrix

8. PESTLE Analysis Template

9. SWOT Analysis Template

ITIL

1. Call Monitoring Template

2. Incident Eval Template

3. Process Change Activity ver 2.2

4. Process Request Fulfilment Activity ver 2.0

5. Flowthrough_Service_Agreement-Rev

6. ITServiceStructures_2.2_

7. Process_Incident_Activity-

8. Process_Problem_Activity

9. ServiceCatalog_

Six Sigma

1. action-plan-template

2. Business_Objectives_Alignment_Worksheet

3. checksheet-example-template

4. Countermeasure-Sheet

5. critical-to-quality-tree-template

6. customer-journey-map-template

7. ECRS-work-analysis-sheet

8. fishbone-diagram-generator

9. fmea-sheet

10. Hoshin-X-Matrix-Template

11. portfolio-of-initiatives-

12. process-analysis-template

13. RACI_Matrix_Charting

14. run-chart-template

15. sipoc-framework-template

16. SixSigma_BankofAmerica

17. solution-selection-matrix-

18. stakeholder-analysis-template

19. suggestion-card-template-

20. swot-analysis-template

 


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