Advance Business Communication & Professional Skills

Part 1 Advance Business Communication Skill

Description

Communication Skills are the most important personal skills you can ever develop for your success in life. Life is a series of communications. Those who develop strong communication skills do well in school, secure jobs, and promotions and often ascend to the highest levels of leadership in corporations, governments, and civic life. People who fail to develop communication skills often have their careers stagnate or plateau in the mid-range. Sadly, presentation skills are either not taught in primary or secondary education or are taught poorly.

The Complete Communication Skills Masterclass for Life course is your way to get a Master’s level education on how to communicate effectively.

This course is designed to be a one-stop shop for all your communication skills training needs. This course covers a vast array of communication needs and scenarios, from how to communicate during a job interview, pitching investors, asking for a raise, speaking one on one, or to large groups. And it covers how to speak to big corporations when you have a problem with service, plus public speaking for kids, how to deliver a wedding speech, and even a eulogy. You will also become a master of persuasion, assertiveness, and all aspects of business communication. Your leadership abilities will expand dramatically as your social skills grow to allow you to communicate effectively in every situation.

This course has the following:

1. More lectures on communication skills than any other course on Udemy, by far.

2. More hours of communication skills training than any other course

3. More in-depth training techniques than any other course.

You WILL be able to do the following in EVERY Presentation:

1. Look comfortable, confident, and relaxed, regardless of whether you are sitting or standing, regardless of audience size.

2. Communicate so your audience understands you.

3. Communicate so your audience remembers your messages (this is the hardest part).

4. Influence people to take the actions you want.”

 

Become a better business writer, and conduct yourself more professionally in your writing and interactions with your boss, clients, or co-workers – today and for the rest of your career.

PROFESSIONAL COMMUNICATION SKILLS YOU WILL LEARN

· English grammar needed to write at work or as a professional or a freelancer

· Business writing

· Write better emails with effective email writing techniques

· Email productivity

· How to communicate on the phone or video calls

· How to communicate via instant messenger

· Conflict management

· How to conduct effective meetings

· Writing business proposals and business reports

· Writing cover letters

· Writing more succinctly

IMPROVE YOUR BUSINESS WRITING IN ENGLISH

The course begins by focusing on business writing and specifically grammar. If you work in a professional environment, your clients and co-workers are all educated and know grammar well. Few things make you look less professional than poor grammar. After the first part of the course, you will understand grammar rules to make your business writing clear and professional.

After you master grammar skills, you can apply your business writing skills to many common professional tasks like memo writing, writing text messages, writing email to managers, co-workers, or potential clients.

 

BASIC COMMUNICATION SKILLS YOU WILL GAIN

The course begins with simple written communication skills like grammar and writing correct and effective sentences that communicate their ideas. We’ll also focus on effective word choices and common writing pitfalls to help you immediately avoid many common writing errors you could be making without realizing.

Once you gain confidence in your grammar and basic writing skills, we’ll begin applying that in everyday written professional communication mediums such as email communication and instant messenger communication. After that, we’ll begin writing business documents such as a business report, business proposal, and a cover letter.

Towards the end of the course, we’ll expand your communication skills into situations like making meetings more productive and handling yourself in a more assertive yet still professional manner.

INTERMEDIATE COMMUNICATION SKILLS YOU WILL GAIN

Once you gain solid grammar skills, the course will teach you slightly more advanced communication skills like writing email, instant messages, and day-to-day communication within your team.

ADVANCED COMMUNICATION SKILLS YOU WILL GAIN

After the course gets past the intermediate communication skills, you will learn advanced communication skills like writing reports and business proposals. You will also learn how to pitch your business, create presentations that have great storytelling, and much more.

The Course is a guide to create and becoming a Great Leadership Talent developed by the flagship competency development framework of Great Leaders Institute. The important business communication processes will be covered in a step-by-step approach for all management professionals to nurture and develop the most important organizational, leadership and managerial communication, approaches and business transactional activities. The course has engaging video lectures, real life examples, case study analysis and different frameworks for the leadership development. The proper structure and process of leadership development is explained in the most easy and short way for the learning of the individuals.

The course is useful for both Individual professionals and Organizations for the leadership development process, management communication or client communication. The methodical approach can be implemented to any size and nature of organization. The course explains the method, framework, and process in a structured manner.

 

Course Structure

Business Communication Basics

· Intro

· Importance of Business Communication

· Dimensions of Communication

· Technology and Business Communication

· Key Areas of Communication in Management

· Barriers in Business Communication

Business Communication Scenarios

· Interview Skills

· Working with Customers

· Improving Informal Communication

· Group Discussion/Brainstorming

· Reading Skills

Advance email communication and reporting

· Advantages of emails

· Limitation of Email

· Structure and Content

· The Steps

· Subject Matters

· Email Body

· Structure: Using Paragraphs

· Structure: Sentence Types

· E-mail Etiquette

Business Report Writing

· Planning for Report Writing

· Types of Reports

· Report Writing Process

· Report Samples and Analysis

Advance Effective Presentation Skill

· Intro

· Presentation Skills

· Features of Presentation

· Elements of Presentation

· Presenter’s analysis

· Audience analysis

· Designing your presentation

· Ten Steps to a Successful Presentation

· How should you deliver the Presentation?

· Six Great Helpers in Presentation

· Team Presentations

· Seminar Presentation

· Effective Presentation

 

Advance Skill of Communication

· Business English

· Business writing basics

· Writing Effective professional email

· Writing tips

Professional Skills

· Business etiquettes

· Personality

· Public speaking

 

 

Part 2 Advance Corporate and Professional Skill

Thinking and Decisions Making

Description:

This course is designed to help you improve your thinking skills and decision-making abilities. You will learn various methods and techniques for making better decisions, both in your personal and professional life. The course will cover the basics of critical thinking, problem-solving, and decision-making, as well as more advanced topics such as creative thinking and ethical decision-making. By the end of the course, you will have a firm understanding of the key principles and practices of effective thinking and decision-making.

Key Highlights:

  • Learn the key principles and practices of effective thinking and decision-making
  • Understand the basics of critical thinking, problem-solving, and decision-making
  • Discover various methods and techniques for making better decisions
  • Explore more advanced topics such as creative thinking and ethical decision-making

     

Course Structure

Thinking and Critical Thinking Skill

· Thinking Skills

· Critical thinking The basics

· Applied critical thinking

Problem Solving Skill

· Problem solving skills

· Problem solving and critical reasoning

 

Customer Service Management

Description:

This course on customer service management provides an in-depth understanding of how to effectively manage customer relationships. It covers various aspects such as customer satisfaction, customer experience, customer loyalty, customer engagement, and customer retention. The course is designed to teach the importance of customer service for businesses and how to build better customer relationships.

Key Highlights:

  • Learn how to effectively manage customer relationships
  • Understand the importance of customer service for businesses
  • Discover methods to improve customer satisfaction, loyalty, and engagement
  • Explore strategies for retaining customers and building long term relationships

     

     

Course Structure

 

Introduction to Customer Service

· Introductions and welcome why are we here today?

· Customers, and customer service

Customer Identification Excercise

· Customer Identification exercise

· What exactly do we mean by good customer service?

Customer Complaints and Expectation

· Customer complaints – best and worst examples

· Managing customer expectations and complaints

Effective Service

· Key attributes of an effective customer service

 

Personality Development

Description:

This course focuses on helping individuals develop their personality by building their self-confidence and enhancing their communication and interpersonal skills. The course covers various aspects such as body language, voice modulation, public speaking, personal branding, goal setting, and time management. The course aims to transform individuals into confident and charismatic personalities who can excel in their personal and professional lives.

Key Highlights:

  • Build self-confidence and self-esteem
  • Improve communication and interpersonal skills
  • Enhance body language and voice modulation
  • Develop public speaking and presentation skills
  • Create a strong personal brand and image

     

Business English and Email writing

Description:

This course is designed to help you improve your Business English communication skills and master the art of writing emails professionally. You will learn how to craft effective emails that convey your message clearly and politely to your colleagues, clients, and business partners. The course covers a wide range of business English topics including grammar, vocabulary, sentence structure, and tone of voice. It also teaches you how to avoid common mistakes that can undermine the effectiveness of your emails, and how to tailor your writing style to meet the needs of your audience.

Key Highlights:

  • Learn how to write persuasive and professional emails that get results
  • Master the art of business communication in English
  • Improve your grammar, vocabulary, and sentence structure
  • Avoid common mistakes that can undermine the effectiveness of your emails

     

Public speaking and building confidence

Description:

This course is designed to help you develop your public speaking skills and build your confidence in expressing yourself effectively and persuasively. Whether you are an experienced speaker or just starting out, this course will provide you with practical tips and techniques to improve your delivery and connect with your audience.

Key Highlights:

  • Understand the fundamentals of effective public speaking
  • Learn how to prepare and deliver engaging presentations
  • Discover techniques for building your confidence and overcoming nervousness
  • Develop your own unique speaking style that connects with your audience

     

Business and Corporate Etiquette

Description:

This course is about developing core professional skills to effectively handle diverse business scenarios, networking and forging key relationships, enhancing customer and employee relationships, handling difficult situations gracefully, and maintaining your professional image. This comprehensive training program covers every aspect of Business and Corporate Etiquette – manners, communication, dress code, and socializing.

Key Highlights:

  • Learn the best practices for corporate etiquette
  • Acquire the skills to manage business scenarios with ease
  • Boost your professional image with the right etiquette
  • Understand how to effectively network and form key relationships
  • Learn how to gracefully handle difficult situations
  • Master customer and employee relationship management
  • Learn how to communicate effectively, verbally and non-verbally
  • Understand the importance of an appropriate dress code
  • Learn socializing best practices

     

Conflict Resolution Skill

Description:

This course is designed to help you enhance your conflict management skills. Through this course, you will learn how to identify conflicts, explore the conflict resolution process, and learn various strategies to resolve conflicts effectively in both personal and professional settings.

Key Highlights:

  • Learn essential conflict resolution skills
  • Practical techniques to manage conflict effectively
  • Understand different types of conflicts and their resolution strategies
  • Real-life examples to reinforce your learning

     

Creativity and Problem solving skill

Description:

Creativity and problem solving are essential skills for success in all aspects of life. This course will help you develop the ability to think outside the box and generate innovative solutions to complex problems. Through a combination of lectures, discussions, and hands-on activities, you will learn how to unleash your creativity and approach problem-solving with confidence.

Key Highlights:

  • Develop your creative thinking skills
  • Learn how to brainstorm and generate ideas
  • Discover new problem-solving techniques
  • Overcome obstacles and limitations
  • Build confidence in your ability to solve any problem

     

Effective Meeting Management skill

Description:

This course focuses on providing participants with the necessary skills to effectively manage meetings, ensuring that they are engaging and productive. The course covers key topics such as structuring meeting agendas, managing different personalities and conflict resolution strategies.

Key Highlights:

  • Learn how to structure meetings for maximum productivity
  • Understand techniques for managing different personality types
  • Explore conflict resolution strategies for effective meeting outcomes

     

Feedback Management skill

Description:

This course is designed to help you develop feedback management skills that enable you to give effective feedback to individuals and teams. You will learn how to provide constructive feedback that inspires individuals and teams to improve their performance and achieve their goals. Additionally, you will learn how to receive feedback, and apply it to your own performance.

Key Highlights:

  • Learn how to provide effective feedback
  • Develop your feedback management skills
  • Learn how to give constructive feedback
  • Discover how to receive feedback and apply it to your performance
  • Gain insight on how to inspire individuals and teams to improve their performance

     

Practice Test on Soft skills with Marksheet

· Practice Test 1

· Practice Test 2

· Practice Test 3

 

Downloadable Materials and Templates

1. Feedback

· 360 degree feedback form template

· Feedback Analysis

· Feedback form for Buddies

· Feedback Form One Page

2. Interview

· Interview Question 1,2 3

· HR Interview Question

· Interview Q&A

3. Letter Format 50 plus formats

4. Meeting

· Meeting Agenda

· Meeting Skill

· MOM

· Meeting Notes

5. 20 Plus Presentation Templates

6. Public Speaking Tips and Guidelines

7. Report Format

· MIS on HR, Attendance and Accounts

· Monthly Report

· Social Media Report

· Annual Report

8. Problem Solving Skill

9. Six Thinking Hat

10. Conflict Management Quotations

 

Once the practice test is done please share the screenshot of the score to get a marksheet and Badge ( manual process) . So you will get both the Certification of completion and Marksheet with a Badge.  Enroll Now


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